1. Parties and scope
These terms govern the relationship between the shop owner and staff who use the Vitrin Ustası application and website (“you”) and DocPlant Doküman ve Yazılım Hizmetleri Ltd. Şti. (“DocPlant”, “we”), Süleymanbey Sok. No: 6A/10, 34349 Gayrettepe, Beşiktaş / İstanbul, which provides the service. Vitrin Ustası is offered for the commercial and professional activities of businesses; by opening an account you accept that you are acting for that purpose and that you are over 18.
2. The service
From the product photo and the instruction you send, Vitrin Ustası prepares artificial intelligence edited image options, descriptions and tags; it publishes only the post you approve on your Instagram business or creator account. Publishing requires an Instagram account of that kind and your account being connected to Vitrin Ustası. Instagram is a service of Meta Platforms; it depends on Meta’s rules and technical changes and is not under our control.
3. Account and roles
The shop owner opens the shop account. The shop owner can invite their staff; staff can send photos, but only the shop owner (or someone they authorise) gives the publishing approval. The shop owner is responsible for how their team uses the account. Signing in is done with a one-time code sent to your email; keeping your email account secure is your responsibility. If you think your account has been used without permission, write to merhaba@vitrinustasi.com immediately.
4. Instructions and who is responsible for the content
Your instruction is what counts. Vitrin Ustası applies the instruction you write; it tries not to make changes you did not write. If in your instruction you ask for a change to the product itself (such as colour, shape or an addition), that change is made too.
As the shop owner, you are responsible for the content and accuracy of the images and texts you request and approve. This includes all information in prices, discount rates, campaign conditions, product features and descriptions. Artificial intelligence can make mistakes: in an image the product may look different from the real thing, or there may be an error in the text or a detail you did not want. That is why you are obliged to check every post before publishing; if it is not suitable, do not approve it — use “Try again”. Compliance of the published content with Law No. 6502 on the Protection of Consumers, the Regulation on Commercial Advertising and Unfair Commercial Practices and other legislation is your responsibility. DocPlant cannot be held liable for changes made in line with your instruction or for claims arising from the content you approve; if such claims are directed at us, you accept to compensate the damage that arises.
5. Photos and rights
The photos you send and the images and texts prepared for you belong to you; you can use them as you wish. You grant us a non-exclusive, free licence of use, limited to what is needed to provide the service (storing, processing, editing and, when you approve it, publishing on Instagram); this licence ends when the data is deleted. We do not use your content in our advertising. You accept that you hold the necessary rights over the photos, logos and brands you send and that you have the permission of the people who appear in the photos. The Vitrin Ustası software, its design and its brand belong to DocPlant.
6. Prohibited uses
You cannot use Vitrin Ustası for: the promotion of illegal products or services; misleading price, discount or product information; content that infringes someone else’s trademark, copyright or personality rights; content showing children or people without permission; obscene content or content that incites hatred, violence or discrimination; content contrary to Instagram and Meta rules; or attempts to disrupt the operation of the system, overload it by automated means, or bypass security measures. We may refuse requests that breach these rules, stop posts, and, if it is repeated, suspend or close the account.
7. Fees, payment and cancellation
- Plans and prices are published on our website and in the app. Prices include VAT.
- The fee is determined by the number of published posts: the post allowance in your plan is used only for posts that are approved and published on Instagram. Options you do not like and try again do not count. Post allowances not used in one period do not carry over to the next period.
- The first 5 posts granted to new shop accounts are free; no card details are requested for free use.
- The subscription renews automatically for the same period, monthly or yearly, unless it is cancelled. Payment is taken through the payment provider iyzico or the Apple App Store / Google Play, depending on the channel you choose; for purchases made through an app store, the store’s refund and cancellation rules also apply.
- You can cancel your subscription in the app at any time; the cancellation takes effect at the end of the paid period and you continue to use it until then. No partial refund is made for the paid period; however, if there has been an incorrect charge due to an error on our side, or if we cannot provide the service for a long time, we refund the relevant amount.
- We announce price changes at least 30 days in advance; the new price applies at the first renewal after the notice.
8. Availability of the service and limitation of liability
We make reasonable efforts to provide the service without interruption and without errors, but there may be interruptions due to maintenance, faults, the internet or Instagram, and uninterrupted availability is not guaranteed. We announce planned maintenance in advance where possible. To the extent permitted by law, we are not liable for indirect damage, loss of profit or customers, or Instagram removing a post or restricting your account, and our total liability is limited to the fee you paid us in the 3 months before the event that caused the damage. Our liability arising from intent and gross negligence is reserved.
9. Closing your account
You can delete your account at any time as described on the Data Deletion page. If these terms are breached seriously or repeatedly, we may suspend or close the account, notifying you of the reason. When the account is closed, your data is deleted according to the periods in the Privacy Policy.
10. Personal data
Your personal data is processed in accordance with the Privacy Policy and the KVKK Privacy Notice.
11. Changes
We may update these terms. We announce important changes in the app or by email at least 15 days before they take effect. If you do not accept the change, you can cancel your subscription before it takes effect.
12. Governing law and jurisdiction
These terms are governed by the law of the Republic of Türkiye. The Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction in disputes. Where it is accepted that you use the service as a consumer, your right to apply to the consumer arbitration committees and consumer courts at your place of residence under Law No. 6502 is reserved. In case of conflict between the Turkish and English versions of these terms, the Turkish version prevails.
13. Contact
You can send your questions to merhaba@vitrinustasi.com.